Privacy policy

Casa Pucllana S.A.C., identified with Tax ID No. 20603463278, located at Calle Ayacucho 180, Miraflores, 15074, Perú, is responsible for processing personal data collected through this website and the hotel's booking channels.

We may process identification and contact data (name, ID document, nationality, phone, email), booking data (dates, room, number of guests, preferences), payment data processed by certified providers, browsing data (cookies, IP address, device) and, where applicable, notes or special requests related to your stay.

We use your data to manage bookings and stays, respond to inquiries, comply with legal and tax obligations, improve our services, send marketing communications when you have consented, and ensure property security. Legal bases include performance of the lodging contract, consent, legitimate interest, and compliance with applicable rules, including Peru's Law No. 29733 on Personal Data Protection.

We retain personal data for as long as necessary to fulfill the purposes described and applicable legal obligations (e.g. accounting and tax records). Once those periods expire, data will be securely blocked or deleted.

We may share data with providers of hosting, payment gateway, messaging, accounting or analytics services, always under confidentiality and processing agreements. Some providers may be located outside Peru; in such cases we adopt reasonable measures to protect information under applicable regulations.

You may exercise rights of access, rectification, cancellation, objection, withdrawal of consent and portability, where applicable, by writing to reservas@casapucllana.com. You may also file a complaint with Peru's National Authority for Personal Data Protection if you believe your rights have not been addressed.

This site uses technical cookies required for booking functionality and analytics or preference cookies when you accept them. You can configure your browser to reject cookies, although some site features may be limited.

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss or alteration. No system is completely infallible; we recommend using secure passwords and not sharing sensitive data through unofficial channels.

For questions about this policy or the processing of your personal data, write to reservas@casapucllana.com or visit reception at Calle Ayacucho 180, Miraflores, 15074, Perú.